Terms & Conditions
Terms and Conditions
SWD Bespoke (SWD, “we” or “the Company”) sell our goods to you (“the Customer”) on the terms set out below. No other terms shall apply between us. These terms do not represent an agreement until we are in receipt of a signed document or emailed order confirmation form. No work will be undertaken, or order made, on verbal instruction; confirmation by email or hard copy is essential. A site survey must be carried out before a deposit can be paid, to allow an accurate representation of prices and to ensure the site is within a good timeframe for when the doors will be required. We must be in receipt of 50% deposit of your total order before we can place your order into production.
We require a 50% deposit (non-refundable) at the time of order and the other 50% one week prior to your product being delivered to site. Payment can be made by Bacs or cheque. Prices are quoted exclusive of VAT. The current VAT rate will be added to your invoice. Prices are subject to alteration without prior notice. Orders are accepted at the prices applying at the time of order.
All quotations are given and all orders are accepted on these terms which supersede any other terms appearing in SWD’s brochure or elsewhere, and override or exclude any other terms stipulated or incorporated or referred to by the Buyer whether in accepting or purporting to accept any such quotations or in making or purporting to make any written order or in any negotiations and any course of dealings established by SWD Bespoke and the Buyer. All quotes are valid within 60 days in which it becomes void, and all prices will need to be recalculated.
Late Payment of Commercial Debts (Interest) Act 1998.
Any late payments over 30 days late will be subject to interest charges set out in the above act.
For more information see:
Please check your order invoice or quote, and any production drawings provided, carefully and contact us immediately by email or phone if there are any corrections required. The information on our documentation is what is provided to the factory for production. When you are satisfied that everything is correct, please sign the Declaration sent via DocuSign. Any changes after 3 working days of confirmation will result in an admin fee of £250 + VAT, and this may affect your production lead time. If changes to orders occur after production has commenced, a charge of £250 + VAT will be chargeable along with all material costs.
We can deliver anywhere Worldwide. All delivery charges are subject to change without prior notice. When goods are in stock you can collect from our third-party warehouse if preferred. We will contact you when we have the goods in stock and give you a delivery date or arrange a fitting (where applicable).
SWD Bespoke will not be liable for any claims arising as a result of delayed deliveries due to strikes, material shortages, weather conditions, damages or any circumstances beyond our control. We accept no liability if costs are incurred by booking a carpenter before checking and receiving all goods.
All customers are expected to arrange for assistance once the delivery has been offloaded. Customers with larger orders are expected to arrange for a forklift facility or hands on assistance to help to offload the delivery. We are not responsible for offloading deliveries, all deliveries will be kerbside only, and 2 people will be required, as minimum, for offloading. A delivery driver should not be expected to assist in any offloading or transporting of products. It is entirely at the driver’s discretion to assist in offloading a delivery.
We will require four weeks’ notice for delivery changes such as delivery date changes and split deliveries. Where part deliveries are required, an additional delivery charge will apply for each additional delivery. Additional delivery charges are to be paid in advance.
The Company shall not be liable for any delay in performing, or failure to perform, any of its obligations in relation to the Goods arising from circumstances beyond its control.
Non-exhaustive illustrations of such circumstances would be Act of God, war, riot, explosion, abnormal weather conditions, fire, flood, strike, lockout, Government action or regulations, delay by suppliers, accidents and shortages of materials, labour, or manufacturing facilities.
If such delay or failure persists for more than 3 months, then either party shall be entitled to terminate the contract, but the Customer shall remain liable to pay for Goods delivered prior to the date of such cancellation.
ADVISING OF SHORTAGES / DAMAGE & FAULTY GOODS
From the point of your order being delivered, you have 3 working days to check your goods.
Within 3 days you must:
- Advise us of any damage you observe to the packaging of the goods or to the goods themselves via email and provide photos.
- Check that the goods delivered match your order exactly including the size ordered.
- Remove all packaging and check every delivered/collected item for damage and/or manufacturing faults.
It is important that you check your goods for any of the following possible faults before commencing any alterations/installation:
- Visible damage i.e., scratches, dents, or chips.
- Warping or bowing beyond a 6mm tolerance (Non-standard doors have a higher tolerance).
- Scratches on glass.
- Wrong door model or size supplied.
Please note that as all our doors are a bespoke product therefore there may be variations in grain, texture, finish, sheen level or stain as they are a natural material. Any visible defects or damages should be viewed in natural daylight from a minimum of 1 metre away. In rooms where there is no daylight, scratches should be viewed in artificial light from a fixed wall, or ceiling outlet, and not from portable equipment such as a torch (as per N.H.B.C. guidelines).
SWD doors are made to order and therefore are non-returnable and no credit can be given. A deposit of 50% of the total value of any stock item, or custom-made order, is required at the time of ordering. If the order is cancelled, the deposit will be retained to contribute towards covering our costs.
SWD will not share any information with third parties in relation to marketing and contact information will never be shared without consent. SWD may share some information with companies relevant to an ongoing project, for example, if a French Polisher needs to come in for repairs, the construction site address would be given in that instance.
WEBSITE IMAGES AND COLOURS
Images, and timber colours, on our website, and in our brochures, are used to represent the design of the doors. Designs and colours of the images should not be taken as a true reflection of the doors. We would always advise you to visit our showroom for better representation of colour and design.
Timber is a natural product and therefore is liable to colour variations. Manufacturers and suppliers try to colour match the timber in each door but are not able to give a guarantee that one door will match another.
Variations in tone, and grain configuration, may occur in finishes with base or real wood veneer. Exposure over time changes the original tones, especially in direct sunlight, and the Company will not be liable for any sunlight bleaching that may discolour, or affect the colour of, the doors.
We supply primed doors for onsite finishing by others. Primer prevents the final finish from being absorbed into the door and provides the perfect application surface for finishing; these doors will be a smooth finish with no grain showing unless otherwise specified. A primed door is not a finished door, and you should expect to see some imperfections. Typically, any primed woodwork will need to be caulked and sanded. Caulk adheres better to a primed surface, so it’s important the door is primed first, then caulked later. All surfaces will have to be sanded and vacuumed before applying the new paint.
If your order includes a frame, and/or architrave and skirting, these will be supplied paper wrapped; these are much higher quality than just primed MDF. Primed MDF, when machined, can be slightly fury or rough, especially when primer is applied, and requires more rubbing down and preparation by the decorator to achieve a high-quality smooth finish. Paper wrapping will provide a smooth finish over the MDF, especially where it has been machined with any detail or moulding. The smoother finish provided by the paper wrap is designed to be painted over therefore requires less topcoats to achieve a good quality finish.
SWD are not responsible for any defects with the finishing when supplying an unfinished door that is treated by others.
It is vital that the finishing treatment, stain, or paint, be applied to the front and back of ALL (internal and external) doors PRIOR to hanging if supplied unfinished. When decorating an unglazed door, the glazing beads must be removed prior to the door finishing products being applied to both door and beads.
HOW TO CARE FOR AND PROTECT YOUR DOOR
Every door is guaranteed for 12 months, from the date of purchase, against faulty materials or manufacture, providing it is stored and treated in accordance with our recommendations.
FAILURE TO COMPLY WITH THE PROCEDURES BELOW WILL INVALIDATE YOUR WARRANTY.
It is most important that prior to fitting, the door must be treated correctly. For Exterior Doors both front and rear surfaces, the sides and both top and bottom edges and any cut outs (locks, letter plates, hinges etc) must be treated with a branded finish or paint suitable for this purpose. Interior Doors front and rear surfaces if delivered unfinished, sides, top and bottom must be treated with a branded finish suitable for this purpose.
Timber is a naturally grown material subject to changes due to variations of humidity and temperature. It is therefore vital that particular attention be paid to the top and bottom edges where the grain is most exposed and where moisture can easily penetrate causing swelling, splitting, and warping. Open joints will occur if these areas are not properly treated.
Where a width or height reduction is necessary, always take equal amounts off both sides. A bow of 4mm along the length of the door shall be deemed to be within the manufacturer’s tolerances for a standard size door of 1981mm High.
WE CANNOT REPLACE A FAULTY DOOR IF ANY ALTERATIONS HAVE BEEN CARRIED OUT.
Store in a cool, dry, atmosphere and keep flat. Do not store or hang in a newly plastered room, or suddenly expose to central heating or other forms of direct heat, including radiators, which can cause warping or bowing.
From the date upon arrival of your doors, we will store these free of charge for a duration no longer than five working days; thereafter £28 + VAT will be charged, per pallet, per week.
Regular maintenance, for all external doors, will ensure your door stays in good condition for many years.
Should any provisions of these terms and conditions be held by a competent authority to be invalid or unenforceable in whole or in part then the validity of the remaining provisions shall not thereby be affected.
The Company, or The Customer, may give written notice to the other of any question, dispute, or difference, which may arise between them in relation to, or in connection with, the contract, and they shall have the right to arrange a meeting between each other to discuss such matters.
In the event that such a meeting is not arranged the same shall be referred to the arbitration of a person mutually agreed upon, or failing agreement, within one calendar month of some person appointed by the President of The Institute of Arbitrators. The submission shall be deemed to be a submission within the meaning of the Arbitration Act 1950 or any other statutory modification or re-enactment thereof.
This contract shall in all respects be construed and operate as an English contract and in conformity with English Law and The Company and The Customer agree to submit to the jurisdiction of the English Courts. Solid Wooden Doors Limited trading as SWD Bespoke.
Registered Office: The Old Bakehouse, Course Road, Ascot, Berkshire, SL5 7HL
Registered in England and Wales No: 3900390
VAT No: 745063831